Sensely’s “Ask NHS” App Brand Launches Video Consultations

March 19, 2020

Following the NHS’s letter to GPs requesting that in-person appointments be changed to digital appointments, Sensely has launched a video consultation booking capability within its Ask NHS GP app. With COVID-19 cases on the rise worldwide, the move is part of a broader focus to help realize the full potential of digital technology to enable care access in a safe, reliable, and secure manner. In conjunction with Lewisham’s clinical review board, Sensely has already enabled the Ask NHS app family to provide COVID-19 screening information and has recorded approximately 20,000 such screenings over a recent 16-day period.

Featuring Olivia, an avatar character that can speak to users in either a text chat or spoken voice mode, the Ask NHS brand has over 285,000 registered users and is consistently ranked among the top medical apps in the UK Apple App Store. The new video consultation booking capability allows patients to use their smartphones or personal computers to easily search open video consultation slots and book time without having to ring their GP.

In addition, Ask NHS GP, which is available 24 hours a day, 7 days a week, also features other useful tools, including a clinically-validated symptom checker, a location finder, an administrative query service, and access to self-care resources.